Returns

Faulty Goods within 30 days

If there is a fault with your product you may return the product within 30 days of delivery for repair, replacement or refund. Please email our Customer Care department sales@dudleyindustries.co.uk to arrange a return.Goods must be received by Dudley Industries Ltd within 14 days of the RMA number being issued.

Dudley Industries Ltd will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.

When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.

Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.

All Stainless Steel Items which have been manufactured to order and dispensers with Logo’s where the original artwork has been signed off by the customer, Dudley Industries are unable to accept order cancellations for these products, as they are specially manufactured to order.

If you are not satisfied with your purchase

We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.

No returns will be accepted or processed without a Return Materials Authorisation (RMA) numbers being issued by Dudley Industries Ltd. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing.

Statutory Rights

Your statutory rights under the ‘Consumer Protection (Distance Selling) Regulations 2000′ and ‘The Sale of Goods Act 1979′ (including amendments) are fully supported by Dudley Industries Ltd. If you any problems then please don’t hesitate to contact us.


Client Support

Our team of Technical Customer Support Assistants can provide advice and support on all our washroom accessories and services.


Product Care

Dudley Industries stainless steel products are selected where their inherent corrosion resistance, strength and aesthetic appeal are required.


Delivery

We aim to deliver direct from our stock within 3 working days for standard products, bespoke products will incur a lead time of up to 4 weeks plus delivery time.


Our Products

Our innovation in washroom accessories equipment ensures we continually develop products that offer different types of business the right solutions.


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